Campsite Rules

HUTTOPIA GENERAL CONDITIONS OF SALE These general rental terms and conditions are valid as of December 20, 2016. PREAMBLE These conditions govern the contractual relations pertaining to the sale of individual stays between the company HUTTOPIA and its customers, at HUTTOPIA campsites and villages, in accordance with the provisions of articles L. 211-1 et seq. of the Tourism Code. They shall regulate all the necessary steps for the execution of the booking and the payment of stays and shall regulate all the follow-up between the contracting parties. Any documents other than the present general conditions of sale and in particular brochures, advertisements, and catalogues, are exclusively for informative and indicative purposes. Definitions "WEBSITE" means the website, published by Huttopia SA. "HUTTOPIA" refers to the villages and campsites of the Huttopia SA group. "RENTAL" refers to the rental contract of the pitches or rental units at HUTTOPIA campsites and villages. "RENTALS" refers to all types of accommodation (chalets, huts, mobile homes, tents, etc.) offered for hire by HUTTOPIA. "STAY" means a rental with associated services as defined in the Special Conditions. "CUSTOMER" means any person who uses the website, the reservation centre or directly from a campsite or village, the contact details of which are set out below in order to book, order and/or purchase all services offered by HUTTOPIA Entirety These terms and conditions express the full obligations of the parties. In this sense, the Customer is deemed to accept them without reservation in accordance with the provisions of article 1126 of the Civil Code. These general conditions of hiring and reservation of stays in a Huttopia campsite or village apply to the exclusion of all other conditions. They are accessible on the website and will prevail, as the case may be, over any other version or any other contradictory document. HUTTOPIA and the Customer agree that the present general conditions exclusively govern their relationship. HUTTOPIA reserves the right to modify its general conditions from time to time. They will be applicable as soon as they are published online. If any rental or booking condition for a stay is lacking, it is considered to be governed by the usages in force governing the renting of campsites and stays in holiday villages whose companies have their head office in France. PURPOSE The purpose of these general terms and conditions is to define the rights and obligations of the parties in connection with the rental, camping sites, rental accommodations or stays offered on its various campsites and villages by HUTTOPIA to the customer, on its website but also by telephone from its booking centres, or by mail. Pre-contractual information The Customer acknowledges having received, prior to reservation, these general conditions of sale, rental and stays, and all the information listed in Article L. 111-1 of the Consumer Code. The customer has access to all the information online or can request explanations from our booking agents in French, Dutch, or on site, by telephone or by electronic means. SERVICES AND PRICES 1) ATHUTTOPIA CAMPSITES: Rental of camping pitches: HUTTOPIA makes available to the Customer a vacant pitch for up to 6 people for a tent, caravan or motorhome. Depending on the campsite, HUTTOPIA offers different types of pitches whose descriptions are presented on the website. The price of the pitch: This is a flat rate per occupancy night for the type of pitch concerned. The basic package includes installation, 1 or 2 people and a vehicle. The package with electricity also includes an electrical connection. Additional persons (adults or children) or additional items on the site (a second vehicle, animal, tent, marquee etc.) are subject to an additional daily cost. The basic package gives free access to the sanitary facilities, reception area, swimming pool (opening dates), playgrounds and activities offered free or for a fee. For security reasons, the number of persons arriving in the campsite may not exceed the capacity of the campsite. Pitches are available from 2 pm on the day of arrival and must be vacated before noon on the day of departure. Use of rental accommodation: The description, the definition of the rental seasons, the rental periods and the tariff periods can be found on the website. The price of the rental of a lodging includes the rental of accommodation, according to the number of people (depending on capacity), the utility charges (water, gas, electricity), a vehicle, access to the reception services, swimming pool (during the opening dates), playgrounds, other facilities and activities offered (free or for a fee). For security reasons, the number of people arriving for a stay can not exceed the capacity of the accommodation. The accommodation, fully equipped, must be returned to its original condition and clean at the time of departure. The rental units are non-smoking. Rentals are available from 4 pm on the day of arrival and must be vacated before 10 am on the day of departure. On weekends, excluding school holidays, certain campsites can allow departures in the afternoon instead of at 10 am. However, the Customer must specify at the time of booking or at his/her arrival that he/she wishes to leave at 4 pm. The campsite may refuse if the accommodation is occupied the same evening. Cession, sublease: Any rental is nominative and can under no circumstances be ceded or sublet. PRICE CHANGES The rates are dynamic and may change as the season progresses. HUTTOPIA can not be held responsible for any difference in cost between two stays booked for the same period. The prices indicated on the site are in euros, VAT included at the rate in force at the time of the receipt of the deposit and the full price. Any change or modification of rates as well as any changes in the taxes applicable to the stay, at the date of invoicing, may be reflected on the price of the stay. TOURIST TAX The payable tourist tax collected on behalf of municipalities is not included in our rates. The amount determined per person per day varies according to the destination and may be changed during the year. ALLOCATION OF PITCHES/ ACCOMMODATIONS The allocation of pitches (camping or rental accommodation), whether in a HUTTOPIA campsite or village, is carried out without distinction in the order in which reservations are booked. The Management can in no way guarantee that the location or the rental requested by the Customer will be allocated to him/her unless the latter chooses the "preference" option at the time of booking. If the accommodation / location of his/her choice is available, it will be assigned to him/her and, in return, he/she will have to pay a flat rate of €55. Nevertheless, in case of force majeure, HUTTOPIA reserves the right to modify the allocation of the location or rental. MINORS Unaccompanied minors are not accepted on HUTTOPIA sites. Only certain sites allow this on condition of parental authorisation. Inquire before booking. PETS A single pet is admitted per accommodation or pitch, subject to payment of a flat fee per day. The Customer must indicate this when booking or when arriving on site. Pets are not allowed to move around freely and must be kept on a leash. They are not allowed in the public rooms (restaurant, auditorium, bar, swimming pools). They are allowed on two conditions: - valid vaccination against rabies - identification by tattoo or chip certified by a card published by the French Société Centrale Canine. The Customer must bring the animal's health record and comply with the rules of procedure of each site. Dangerous or aggressive animals (banned Category 1 and 2 dogs) and "new pets" are not accepted. INTERNAL REGULATIONS In order to facilitate the stay of all our Customers, internal regulations are available at the reception of each of our sites. We kindly request our Customers to familiarise themselves with and respect these regulations In the case of the obvious non-respect of this regulation, the Site Manager may impose penalties up to the termination of the contract. LOSS, THEFT, DAMAGE HUTTOPIA declines all responsibility in case of theft and deterioration of the personal objects in the accommodation as well as in the common premises. HUTTOPIA can not be held liable in the event of theft or damage to the Customer's personal objects except in the event of proven failure of the campsite to its contractual obligations. It is also recalled that the car parks are not guarded and that the parking is therefore at the risk and peril of the Customer. HUTTOPIA also disclaims all liability in the event of an incident involving the civil liability of the Customer. PERSONAL DATA The personal data of the Customer are collected and processed by HUTTOPIA SA. Certain data are essential to manage the booking of the Customer's stay and will also be used to send information and / or promotional offers. In accordance with Article 40 of the Law No. 78-17 of 6 January 1978, known as the "Data Processing and Civil Liberties Law", the Customer has the right to access, amend, rectify and delete his/her personal data. To exercise this right, please send us an email, clearly specifying your name, first name, address and your customer account number where applicable to: HUTTOPIA SA / Service Marketing Route du Chapoly, 69290 Saint Genis les Ollières, France Contact: +33 4 37 64 22 33 FORCE MAJEURE Any circumstances beyond the control of the parties preventing the normal execution of their obligations shall be regarded as grounds for exemption from the parties' obligations and shall lead to their suspension. The party invoking the circumstances referred to above shall immediately notify the other party of their occurrence and of their disappearance. All acts or circumstances that are irresistible, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which can not be prevented by the parties, in spite of all reasonably possible efforts, shall be considered as cases of force majeure. Expressly, the following force majeure or unforeseeable circumstances are considered, in addition to those usually adopted by the jurisprudence of the French courts and tribunals: storms, floods, lightning, earthquakes, fires, shutdown of telecommunication networks or difficulties specific to Telecommunication networks external to the Customer's, blockiages in the means of transport or supplies. The parties will come together to examine the impact of the event and to agree on the conditions under which the performance of the contract will be continued. If the case of force majeure has a duration of more than three weeks the contracts of hiring of place and accommodation will be cancelled by right. PARTIAL NON-VALIDATION If any provision of these Terms and Conditions is held to be invalid or declared to be invalid or unenforceable by law, a regulation or as a result of a final decision of a court of competent jurisdiction, the other stipulations will maintain their full force and scope. NON-RENUNCIATION The fact that one party does not exploit a failure by the other party to any of the obligations referred to in these general conditions may not be interpreted in the future as a waiver of the obligation in question. LANGUAGE OF CONTRACT These general conditions of sale are written in French. Should they be translated into one or more foreign languages, only the French text shall prevail in the event of a dispute. MEDIATION In the event of any dispute arising in connection with the validity, interpretation, performance or nonperformance, modification or termination of the Contract, the Customer and HUTTOPIA shall endeavour to reach an amicable solution. To this end, the Customer shall send his/her complaint by registered mail with acknowledgement of receipt to HUTTOPIA - Customers Relations Department, Rue du Chapoly, 69290 Saint Genis les Ollières or to the following address: within the time limit one month after the stay. In the absence of a satisfactory response by the Customer or HUTTOPIA to a complaint formulated according to the above conditions, the most diligent party will submit the dispute to MEDICYS, a mediation body initiated by the National Chamber of Bailiffs. For the complete information of the Customer, it is indicated that the use of MEDICYS is a free procedure for him/her, even if the initiative came from him/her. For more information about MEDICYS: In the event of a mediation failure, the Customer and HUTTOPIA may refer the case to the competent French court. APPLICABLE LAW These general conditions are subject to the application of French law. This is true of the substantive rules as well as the rules of form. In case of dispute or complaint, the Customer will turn to HUTTOPIA in the first instance to obtain an amicable resolution.

Cancellation conditions

Days to arrival Proportion (amount or percentage) of the total cost of the holiday to be paid
+30 €50.00
30 100%