Campsite Rules

INTERNAL RULES CAMPING LES CASTEILLETS 1- CONDITIONS OF ADMISSION: To be allowed to enter, to settle, and to stay on the campsite, it must be authorized by the manager or his representative. Staying on the campsite implies acceptance of the provisions of these rules and the commitment to comply with them. 2- FORMALITIES: All reservations are subject to a deposit of 25% of the total amount of the stay. The deposit will not be refunded. The balance of the stay must be paid 30 days before the date of arrival. In this case the reservation will be canceled and the deposit lost. Anyone who must stay at least one night in the campground must first submit to the manager or his representative his ID and complete the formalities required by the police. Minors unaccompanied by their parents will only be admitted with written authorization from them. 3- INSTALLATION: Campers must move to the location indicated by the manager or his representative. It is not allowed to park your vehicle, caravan, tent or other equipment in a nearby location, even if it is not occupied. Each client of the campsite will be given, in July and August, a bracelet that he will have to wear in order to enter the campsite. In case of breakage or loss of it, it will be charged € 1 for the award of a new bracelet. 4- HOSTING OFFICE: The schedules, different according to the season, are posted on the panel outside the reception. You will find at the reception desk all the information on the services of the campsite, the facilities, the animations, the tourist wealth of the surroundings and various useful addresses (restaurants, supermarkets, shops, doctors ...), a choice of books, postcards , a grocery corner. 5- ROYALTIES: The fees are paid at the reception on the day of arrival according to the number of nights spent on the ground from noon to noon and according to the number of people. 6- DEPARTURE PROCEDURES: Guests are invited to inform the reception desk of their departure 48 hours in advance. 7- NOISE AND SILENCE: The users of the campsite are urged to avoid any noises and discussions that could disturb their neighbors, outside the sports fields and places of animation provided for this purpose. The sound devices used on the locations must be adjusted accordingly. Door closures must be as discreet as possible. The silence must be total between 23 H and 7 H. 8- ANIMALS: Each owner is responsible for his animal. Every pet brought to the campsite must have an up-to-date vaccination card. 1st and 2nd category dogs are strictly prohibited. Dogs and other animals should never be left free. They must not be left at the campsite, even locked up in the absence of their masters who are civilly responsible. The droppings must be collected as quickly as possible. 9- VISITORS: After having been authorized by the manager or his representative, the visitors can be admitted in the camp-site under the responsibility of the campers who receive them. If these visitors are allowed to enter the campground, the camper who receives them may be required to pay a fee, to the extent that the visitor has access to benefits and / or facilities of the campground. In no case visitors have access to the pool. Visitors' cars are forbidden in the campground. 10- TRAFFIC AND PARKING OF VEHICLES: Inside the campsite, vehicles must drive at a limited speed of 10 Km / h. Traffic is prohibited between 23H and 7H. Only those vehicles belonging to the campers staying in the campsite may be used on the campsite. Parking is provided on the site assigned to you, it must not impede traffic or prevent the installation of newcomers. 11- KEEPING AND RESPECTING THE FACILITIES: Everyone is required to refrain from any actions that could affect the cleanliness, hygiene and appearance of the campsite and its facilities including sanitary. It is forbidden to throw papers, butts or any other garbage on the ground. Garbage, cardboard, paper, bottles ... etc. must be placed in the bins provided for this purpose which are located at the entrance of the car park. Columns are provided for the sorting of glass, cardboard and plastic; campers are requested to use them. Cumbersome objects must be dumped. It is forbidden to throw sewage on the ground or in the gutters, in particular to the fountains of water because the evacuation is not envisaged. The "caravaneers" must empty their wastewater in the facilities provided for this purpose. Washing is strictly forbidden outside the bins provided for this purpose. Plantations and floral decorations must be respected. It is forbidden for the camper to plant nails in the trees, to cut branches, to make plantations. It is also not allowed to delimit the location of an installation by personal means, nor to dig the ground. Any degradation to the vegetation, fences, ground or facilities of the campground will be the responsibility of its author. The location that will have been used during the stay must be maintained in the state in which the camper found it when it entered the premises. 12- SAFETY: A- Fire: open fires (wood, coal, etc ...) are strictly forbidden on the sites. Two barbecues are planned near the sanitary block. In case of wind over 50 km / h, the lights will be strictly forbidden even on the barbecues provided for this purpose. All gas installations (heaters ...) must be in perfect working order and not be used in hazardous conditions. Fire extinguishers are available to all. In case of fire, immediately notify management. A first aid kit is at the reception. B- Flood: In case of overflow of the fording, an emergency exit is provided with access by the football field behind the petanque field. C-Flight: the users of the campsite are invited to take the usual precautions for the safeguarding of their equipment and their property. 13- GAMES: No violent or troublesome play can be organized near the pitches and in the toilets. An entertainment area near the bar and sports fields are provided for all games or other activities. Children should always be under the supervision of their parents who are responsible. 14- HEATED SWIMMING POOL The swimming pool is strictly reserved for the users of the campsite. Shorts are forbidden. For safety reasons, children who can not swim and any child under 12 must be accompanied by an adult. The use of the pool implies the acceptance of its own rules posted on site. 15- BREACH OF RULES OF PROCEDURE In the event that a camper disturbs the stay of the other users or does not respect the provisions of the present rules of procedure, the manager or his representative will be able, orally or in writing if he deems it necessary, to put in residence this last to stop the troubles. In the event of a serious or repeated violation of the rules of procedure, the latter may terminate the contract without notice. In the event of a criminal offense, the manager may appeal to the police. 16- SPECIAL CONDITIONS The pitches provided for caravaneers can not accommodate double-axle caravans. The number of people per location is limited to 8. Any late arrival not reported within 24 hours will relocate the location or mobile home. Anyone renting a site in the year will not be able to install additional structures without authorization from the manager. It is strictly forbidden to take up residence on a site of the campsite.

Conditions

GENERAL CONDITIONS Anyone staying at the campsite must read the rules of procedure as soon as they arrive and undertake to respect them. Campers must be personally insured for all activities offered as part of the campsite. The Management declines all responsibility for personal injuries and property damage. RESERVATION AND REGULATION OF STAY: 1 / For all reservations, we require a deposit of 25% of the price of the stay. The deposit can not be refunded even for major reason. The payment of the balance of the stay is to be paid 30 days before the date of arrival. Any late payment will be considered a cancellation.2 / Payment of the balance of the stay must be made upon arrival, before taking possession of the rental. Payment by credit card, cash or holiday vouchers. Checks are not accepted for payment of the balance of the stay. 3 / No amount will be refunded, for any reason whatsoever, in case of early departure. CAUTIONS REQUIRED: 1 / For rentals: A deposit of 50 € for cleaning and a deposit of 250 € for any damage to property will be required upon arrival, before taking possession of the rental. The bonds will be returned to you by mail within 8 days of your departure, if no damage and cleaning done. 2 / A security deposit of 10 € in cash will be required for the badge of the barrier and returned on your departure. 3 / The inventory is made upon arrival by you. It is up to each tenant to check it and to report any discrepancies under 24 by means of the card given on arrival. Any damage caused by the tenant must be refunded or replaced before departure. RENTALS: 1 / Rentals are provided in pillows, blankets, and mattress protectors. Do not sleep directly on the mattress pads. Sheets and towels are not provided. Do not ride animals on beds and blankets. 2 / The rental must be returned in the initial state of cleanliness. For any insufficient household, the deposit of 50 € can be cashed. A vacuum cleaner and a cleaning kit are available at the reception. Possibility to take a cleaning fee of 35 € to 50 € following the rental. 3 / For rentals, a liability insurance is mandatory. 4 / In case of breakage of crockery, contact reception for replacement. 5 / It is strictly forbidden to smoke in mobile homes or bungalows. ARRIVAL AND DEPARTURE 1 / For rentals: Arrival from 15h (March to October) or 16h (November to February). Departures: until 10am. 2 / For the pitches: Arrival from 12h, Departure until 12h. 3 / For any delayed arrival, thank you to inform the reception. The location or mobile home will be made available 24 hours after the arrival date. The deposit would then be lost and could not be refunded. VISITORS: Each visitor must go to the reception desk. Visitors are allowed on the ground but no access is possible to the pool. ANIMALS : 1 / All animals must be identified and vaccinated. The vaccination card must be presented upon arrival. 2 / Dogs of 1st and 2nd category are not accepted on the campsite. 2 / Only one animal allowed per rental. 3 / It is forbidden to leave a single animal in the rental. SWIMMING POOL : 1 / The swimming pool is open from the beginning of April to the end of October (depending on the weather). 2 / Shorts are forbidden; only underpants or swim boxers are allowed. MEDIATION OF DISPUTES OF THE CONSUMPTION: In accordance with the provisions of the Consumer Code concerning "the process of mediation of consumer disputes", the customer has the right to use the mediation service proposed by (name of the company) free of charge. The mediator "consumer law" thus proposed is MEDICYS. This mediation device can be reached by: - electronic way: www.medicys.fr; - or by post: MEDICYS - Center of mediation and amicable settlement of the judicial officers - 73, Boulevard de Clichy, 75009 - Paris In case of difficulties occurring for the execution of the present rules of procedure, the rental contract or as a result of its termination for any reason whatsoever, and if no amicable solution can put an end to the dispute, the courts will have sole jurisdiction. Camping Les Casteillets *** SARL DESPERIES 66490 St-Jean-Pla-de-Corts Tel: 04 68 83 26 83 Fax: 04 68 83 39 67 Email: jc@campinglescasteillets.com Visit our website www.campinglescasteillets.com APE 552C - SIRET 478 179 591 00019

Privacy Statement

Privacy policy Camping Casteillets We attach the utmost importance to respect for the privacy and personal data of our users. We also attach great importance to protecting your privacy and your personal data in the way we create, organize and implement our online and offline activities. As data controller under the Data Protection Act of 6 January 1978 amended in 2004 and the European Directive of 24 October 1995; Camping Les Casteillets is likely to collect personal data (names, first names, contact details ...) during the visits of the user on his website in order to be able to identify him, offer him personalized services and to listen to him. Our coordinates SARL DESPERIES, Camping les Casteillets 66490 Saint-Jean-Pla-de-Corts Tel: + 33 (0) 4 68 83 26 83 Email: jc@campinglescasteillets.com Website: https://www.campinglescasteillets.com Personal data collected and processed: The personal data collected by Camping les Casteillets are as follows: - Last name and first name - Birth date - Address - E-mail adress - Phone numbers - Vehicle registration number Why are these data collected? This data is collected when you fill out the contact form or the booking form online on our website or when you contact us directly by phone or on site. The data are collected and processed for the following purposes: - Booking of stays - Payment Management and Billing - Be able to contact the client regarding his stay - Sending advertising brochures - Being able to inform about changes made to our services and products. How long do we store the data? Camping les Casteillets does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. Privacy and Security Personal data collected by Camping Les Casteillets are not exchanged, transferred or assigned to third parties. You can visit our website without telling us who you are and without disclosing any personal information. If you decide to give us the personal information we need to correspond with you, we warrant that this information will be treated confidentially. Camping les Casteillets strives to monitor the quality, confidentiality, accuracy and completeness of personal information. Customer requests to change or delete personal information will be processed as soon as possible Cookies : Camping Les Casteillets uses only technical, functional and analytical cookies that do not affect your privacy. A cookie is a small text file stored on your computer, tablet or smartphone during your first visit to this site. The cookies we use are necessary for the technical operation of the site and your ease of use. They make sure the site works properly and remember, for example, your preferences. We can also optimize our website with this. You can disable cookies by setting your web browser so that it no longer stores cookies. In addition, you can also delete all previously saved information through your browser settings. Right of access, rectification, deletion: In accordance with article 38 et seq. Of amended Law 78-17, you have the right to access, rectify and delete data concerning you. -Concerning the right of access: Before sending you personal data, we will ask you to provide us with proof of your identity. If you are unable to prove your identity, we reserve the right to refuse to send you personal data about you. We strive to respond to these requests in a timely manner. -Concerning the rights of rectification and deletion: The prerequisites are identical to those concerning the right of access.

Cancellation conditions

Days to arrival Proportion (amount or percentage) of the total cost of the holiday to be paid
+30 25%
30 100%