Campsite Rules

Please note Under 18s must be accompanied by their parents or legal guardians. Your dog must be tattooed or microchipped. Discount cards and gift vouchers cannot be applied to bookings made via Pitchup.com. Permitted arrival / departure time Arrive: 10 a.m. – Anytime Depart: 12 p.m. Complejo The Dreams cancellation policy Balance refunds: no penalties No refunds/discounts for inclement weather, late arrivals or early departures. If you need to cancel or amend your booking, please give as much notice as possible so that someone else has the chance to book. You may wish to buy holiday insurance for cancellations and for your property/injury whilst away.

Conditions

Terms and conditions Admission Admission is only permitted after registering at reception. All guests spending the night at the park must present their ID at the reception desk and sign registration forms. Under 18s must be accompanied by their parents or legal guardians. Arrivals and departures No refunds/discounts for inclement weather, late arrivals or early departures. Dogs Dogs must be kept on leads and supervised at all times. Your dog must be tattooed or microchipped. General Bookings are nominative and non-transferable. In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site. Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly. The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered. You'll need an Environment Agency rod licence (you'll need to apply for this beforehand). Pitches You must follow the management directives when pitching your tent/unit and related equipment. Safety Barbecues are permitted but must be raised off the ground and attended by an adult at all times. Firearms are not permitted. Open fires are prohibited. Vehicles No vehicle movement between 12 a.m. and 8 a.m.. Visitors Visitors must register at reception and pay their fee.

Cancellation conditions

Days to arrival Proportion (amount or percentage) of the total cost of the holiday to be paid
+5 €0.00
5 15%